Customer Terms of Service

LIA operates a technology-enabled marketplace through which customers can discover participating stores, browse products, place orders, make payments, request delivery, receive updates, and access related services.

Products are generally sold by independently owned participating merchants. Unless specifically stated otherwise, LIA is not the manufacturer, producer, or owner of those products. LIA provides marketplace technology, payment facilitation, delivery coordination, customer support, and related services.

You must be at least 18 years old and legally capable of entering into a binding agreement to create a LIA account. LIA does not currently support the purchase of age-restricted products. If such products are offered later, additional eligibility and identity-verification requirements may apply.

You agree to provide accurate and current name, email, telephone, delivery, and other information reasonably required to provide the service. You are responsible for protecting your credentials and promptly notifying LIA if you believe your account has been compromised.

LIA may reasonably verify identity, contact, payment, or account activity and may temporarily restrict activity to investigate fraud, unauthorized access, payment disputes, abuse, or security concerns.

Participating Stores are generally independently owned and are responsible for matters within their control, including products, inventory, descriptions they supply, preparation, packaging, licenses, permits, food safety before proper handoff, and compliance with laws governing their retail operations.

LIA establishes marketplace quality and fulfillment standards, may investigate complaints, and may take corrective action when appropriate. Nothing in these Terms eliminates any responsibility LIA independently has under applicable law.

LIA and Stores attempt to provide accurate information, but packaging, labels, colors, appearance, manufacturer information, size, ingredients, and other characteristics may change. Images may be representative.

For allergy, health, dietary, religious, or other important decisions, review the actual label and packaging before consumption or use. Do not rely solely on images, abbreviated descriptions, search results, or previous purchases. LIA content is not medical or nutritional advice.

Stores must use reasonable care and are expected to provide products that are fresh, safe, wholesome, accurately represented, and suitable for ordinary use or consumption. Stores may not knowingly use LIA orders to dispose of rotten, spoiled, contaminated, materially damaged, expired, or unacceptable inventory.

Fresh products naturally vary in appearance, size, ripeness, weight, color, and shape; minor natural variation is not necessarily a defect. Report spoiled, unsafe, expired, materially damaged, or materially incorrect products as soon as reasonably possible. LIA may request photographs or other relevant evidence.

Displaying a product does not guarantee continued availability. If an item becomes unavailable, the Store or LIA may remove it, contact you, adjust or cancel the item or order, or offer an authorized substitution when that feature is available.

If substitution preferences or variable-weight products are offered, the checkout experience will explain how replacements, estimates, actual weight, price changes, removals, and refunds are handled. Customers may decline substitutions when that option is available.

Participating Stores generally determine retail product prices, which may differ from another sales channel or the physical Store. The price shown for the LIA transaction governs, subject to disclosed substitutions, variable-weight adjustments, taxes, fees, promotions, or lawful corrections.

LIA or a Store may correct an obvious technical, pricing, or listing error. If a material error affects an unfulfilled order, LIA may contact you, correct the transaction where permitted, or cancel and refund the affected item or order. LIA will not intentionally charge an amount you did not authorize.

Your checkout may include merchandise, taxes, delivery fees, service fees, tips, regulatory charges, and other amounts disclosed before purchase. Fees may vary by Store, delivery location, route distance, order value, promotion, service, delivery zone, demand, or other disclosed factor.

The service fee may be retained by LIA. A delivery fee is not necessarily a driver gratuity. Unless clearly disclosed otherwise, a driver tip is intended for the driver and is separate from LIA service fees. Review all amounts before confirming payment.

By submitting an order, you authorize LIA and its payment processors to charge the selected payment method for the transaction and disclosed adjustments arising from substitutions, actual weights, removed items, refunds, or order changes.

Payment methods may include cards, digital wallets, or other supported methods. Payment information is handled by third-party processors such as Stripe; LIA does not store full payment-card credentials. If saved payment methods become available, processor and customer controls will be presented through the Platform. LIA may decline or cancel a failed, unauthorized, or suspected fraudulent transaction.

Submitting an order does not guarantee Store acceptance. Orders may pass through statuses such as submitted, payment confirmed, accepted, preparing, ready for pickup, out for delivery, delivered, cancelled, or refunded. Status names and intermediate steps may vary.

Verify the Store, products, quantities, sizes, address, contact information, instructions, tip, substitution preferences, and payment information before submission. Once preparation begins, changes may be limited or unavailable.

Customers cannot directly cancel an order after submission and must contact LIA Support for assistance. A request is not guaranteed. A Store may cancel only while the order remains pending and before accepting it; a confirmed paid order cancelled by the Store at that stage receives an automatic full refund.

After acceptance, a Store must contact LIA Support if fulfillment cannot continue. LIA will determine the appropriate action under the published Refund and Cancellation Policy.

Full or partial refunds may be appropriate for missing or incorrect items, spoiled or unsafe products, material damage, Store-caused cancellation, significant delivery failures, duplicate charges, or other circumstances covered by applicable law and the Refund and Cancellation Policy.

Photo evidence is required for damaged-item and material quality claims, but not merely because an item is missing. LIA may request other reasonably available packaging, descriptions, order, payment, or delivery information. Approved refunds generally return to the original payment method; banks and payment networks control portions of the processing time.

Do not knowingly submit false missing-item, non-delivery, damage, or duplicate claims; manipulate evidence; abuse refund policies; or coordinate fraudulent transactions. LIA may restrict or terminate accounts involved in suspected or confirmed abuse.

You retain rights provided by financial institutions and applicable law. When practical, contact LIA first so we can investigate. Knowingly submitting a fraudulent payment dispute is prohibited, and LIA may provide transaction and fulfillment records when responding to a dispute.

Provide a complete and accurate street address, unit, building details, access instructions, and other information reasonably required to locate the destination. Remain reasonably reachable for access, address, instruction, or safety questions during active delivery.

LIA is not responsible for failures primarily caused by materially incorrect or incomplete customer information. Failure to respond may affect delivery and refund eligibility.

Preparation and delivery times are estimates unless expressly stated otherwise. Store preparation, traffic, weather, driver availability, order volume, roads, distance, emergencies, and other circumstances can affect timing.

Tracking may be delayed or inaccurate because of GPS, network, third-party delivery systems, or device limitations. An estimate or tracking display does not guarantee an exact delivery time.

Depending on instructions, an order may be handed to you or another person at the location, left at an authorized place, or completed through another offered method.

If you authorize unattended delivery, you accept reasonable risks after proper delivery, including theft, weather, temperature change, or animals. Retrieve temperature-sensitive products promptly. This does not excuse improper conduct before delivery is completed.

If delivery cannot be completed because of an incorrect address, inaccessible property, inability to contact you, or another circumstance primarily attributable to you, LIA may reasonably return, cancel, dispose of, or otherwise handle the order; refund eligibility may be affected.

Delivery may be performed by independent drivers, third-party providers, or other authorized providers using LIA and third-party technology. Treat delivery personnel respectfully and lawfully.

You must not threaten, harass, abuse, discriminate, commit fraud, use stolen payment information, submit false claims, manipulate promotions, evade restrictions, access systems without authorization, interfere with accounts, place fictitious orders, abuse support, or use the Platform unlawfully.

Provide a reasonably safe delivery environment, restrain animals when necessary, and provide safe access. Drivers need not enter or complete delivery in apparently dangerous circumstances. Serious threats or dangerous conduct may result in immediate suspension or termination.

Products may be prohibited or restricted by LIA or law. Additional requirements will apply if LIA supports regulated or age-restricted products in the future. A listing does not override applicable law. A separate Prohibited Products Policy will be published before it is incorporated into these Terms.

Promotions may have expiration dates, minimums, Store or geographic limitations, eligibility rules, usage limits, or exclusions. Unless stated otherwise, they have no cash value and may not be sold or transferred. LIA may cancel benefits obtained through fraud or abuse.

Ratings, reviews, photographs, and feedback must truthfully reflect your experience and must not be unlawful, fraudulent, threatening, defamatory, discriminatory, obscene, or intentionally misleading. LIA may moderate or remove violating content.

For content you voluntarily submit for publication, you grant LIA a non-exclusive, worldwide, royalty-free license to host, reproduce, display, format, and distribute it as reasonably necessary to operate and promote the Platform. You retain ownership of your original content.

The LIA Privacy Policy separately describes collection, use, sharing, retention, deletion, and protection of personal information.

Location information may be used to find nearby Stores, determine delivery availability and zones, calculate route distance and charges, facilitate delivery, show progress, and prevent fraud. LIA will request device permission where required. For supported functionality, you may manually enter an address rather than sharing precise device location.

LIA may send transactional account verification, security, order, payment, Store, delivery, refund, and support communications necessary to provide the service. Marketing communications are handled according to applicable law and available preferences.

You may choose to receive push notifications and control supported categories. Device-level notifications can be disabled through device settings, although this may reduce real-time order-update convenience.

LIA relies on providers for payment processing, cloud infrastructure, authentication, mapping, communications, and delivery coordination. Their functionality may also be governed by applicable third-party terms. LIA remains responsible for its own obligations.

The Platform may be unavailable because of maintenance, updates, outages, provider interruptions, security incidents, emergencies, or circumstances beyond reasonable control. LIA may add, modify, suspend, or discontinue features and may change Store availability, delivery areas, payment methods, and fees, with legally required notice for material changes.

LIA or its licensors own the Platform software, branding, interface, design, logos, text, and technology. You receive a limited, personal, non-exclusive, non-transferable, revocable right to use it lawfully under these Terms.

You may not unlawfully reverse engineer, circumvent security, scrape using unauthorized automation, introduce malware, gain unauthorized access, interfere with operation, harvest user or Merchant information, or misuse LIA intellectual property.

LIA may reasonably restrict or suspend an account to investigate fraud, payment or refund abuse, security concerns, dangerous conduct, harassment, Terms violations, or other material risk. Where appropriate, LIA may explain the restriction.

LIA may terminate accounts for material or repeated violations and may act immediately for fraud, stolen payment methods, serious threats, repeated fraudulent claims, significant security abuse, illegal use, or substantial safety risk. Obligations from earlier transactions survive termination.

You may request account deletion through LIA’s account-deletion functionality. LIA will delete or de-identify account-associated personal information as required by law and the Privacy Policy, subject to lawful retention for accounting, taxes, fraud prevention, disputes, chargebacks, legal claims, regulation, and security.

Deletion is not temporary deactivation and may permanently remove access to profile information, saved addresses and preferences, parts of order history, and other account features. The Platform will explain the review, grace-period, and completion process.

To the maximum extent permitted by law, the Platform is provided on an “as available” basis. LIA does not warrant that every Store or product will remain available, delivery estimates will be exact, images will perfectly represent natural products, the Platform will be uninterrupted, or third-party services will always be available.

Nothing in these Terms limits consumer rights or warranties that cannot lawfully be excluded.

Participating Merchants are primarily responsible for products they sell and matters within their control, while LIA may assist with complaints, refunds, safety issues, and disputes.

To the maximum extent permitted by law, LIA will not be liable for indirect, incidental, special, exemplary, punitive, or consequential damages where such damages may lawfully be excluded. Nothing excludes liability that cannot legally be excluded or independently owed by LIA.

You are responsible for losses resulting from your unlawful, fraudulent, or intentional misuse of the Platform. You are not required to indemnify LIA for losses caused solely by LIA’s unlawful conduct where prohibited by law.

Unless mandatory consumer law requires otherwise, Iowa law governs these Terms without regard to conflict-of-law principles. Mandatory consumer protections are not waived.

Before formal proceedings, you and LIA agree to make a reasonable good-faith effort to resolve disputes through customer support. These Terms contain no mandatory arbitration, class-action waiver, or jury-trial waiver.

LIA may update these Terms as services, laws, or operations change. The published version identifies its effective date and last-updated date.

LIA may notify customers of material changes through the Platform, email, or another reasonable method. When legally required or appropriate because of a material change, LIA may require acceptance of a new version before continued use of account-based services.

Contracts, notices, disclosures, and related communications may be provided electronically where permitted by law. Electronic acceptance has the same effect as signing where legally permitted.

LIA may retain the accepted version, document identifier, authenticated account, and server-recorded date and time of acceptance.

If a provision is invalid or unenforceable, the remaining provisions continue to the maximum extent permitted. Failure to immediately enforce a provision is not necessarily a waiver.

These Terms and any policies expressly incorporated after publication constitute the customer agreement concerning Platform use. The Privacy Policy separately governs personal information.

Questions concerning these Terms may be sent to info@liamarketplace.com. LIA’s website is https://www.liamarketplace.com.